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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first step you should take is to click the Help button, which is present on each page. A context menu will open. It includes detailed information about all the actions that you can carry out on the page in question. Each pop-up menu shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a wide library of instructional videos describing how to work with our web hosting Control Panel. They're meant for those of you who want to see how things are being done rather than only reading articles. Thus, everyone can quickly get to know our Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you need, examine our comprehensive FAQ database, which contains questions asked by actual clients and offers real solutions. We constantly update our Frequently Asked Questions database with new entries in an attempt to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the Frequently Asked Questions section either, you can get in touch with our great team of customer service technicians available 24x7 and eager to help you with any query. Each support ticket you open will be answered within sixty minutes (the average ticket response time is about 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 259583

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com